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by Geoff Hart
Previously published as: Hart, G. 2012. Signs of progress. Intercom April:36.
Critics claim there's been little progress in the past decade, and that what we're doing today is no different from what we used to do. As a technological optimist, I disagree. Here are some symptoms that the lives of technical communicators have improved, both quantitatively and qualitatively:
* Thanks to Benoît Bisson for correcting my misapprehension that IT meant "information technology".
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