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Hart, G. 2011. Developing the required talent, part 1: personal training. Intercom January: 32–33.
Hart, G. 2011. Developing the required talent, part 2: training your audience. Intercom April: 47-48.
Hart, G. 2011. Book review: Diagrams: Innovative Solutions for Graphic Designers. Technical Communication 58(1):79–80.
Hart, G. 2011. Languages do shape how we think. The Exchange 18(1):4–5.
Hart, G. 2011. Taking advantage of social media. Part I: the media are the message. <http://www.techwr-l.com/content/taking-advantage-social-media-part-i-media-are-message>
Hart, G. 2011. Taking Advantage of Social Media. Part II: The Media Aren't the Message. < http://www.techwr-l.com/content/taking-advantage-social-media-part-ii-media-arent-message>
Hart, G. 2011. Book review: Talent is overrated: what really separates world-class performers from everyone else. Technical Communication 58(2):166–167.
Hart, G. 2011. Getting feedback on our work. <http://techwhirl.com/columns/getting-feedback-on-our-work/>
Hart, G. 2011. Personas and the five W’s: developing content that meets reader needs, pt. 1. What’s a persona? <http://techwhirl.com/articles/personas-and-the-five-ws-developing-content-that-meets-reader-needs-pt-1/>
Hart, G. 2011. Personas and the five W’s: developing content that meets reader needs, pt. 2. Applying the five W’s. <http://techwhirl.com/articles/personas-and-the-five-ws-developing-content-that-meets-reader-needs-pt-2/>
Hart, G. 2011. Principles of information design. Intercom September/October:27–28.
Hart, G. 2011. Uprooting entrenched technical communication processes: process improvement using the kaizen method. <http://techwhirl.com/articles/technical-communication-process-improvement-kaizen-method/>
Hart, G. 2011. Book review: English for presentations at international conferences. Technical Communication 58(4):325–326.
Hart, G. 2011. Save time by mastering the basics: efficient movement within a file. <http://techwhirl.com/articles/save-time-by-mastering-the-basics-efficient-movement-within-a-file/>
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